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Ends soon!\\ \\ \\ 00days\\ \\ 00hours\\ \\ 00min\\ \\ 00sec](/content/collections/indoor-cooking/index.html) close ## Get it while it’s hot. Your cart is waiting. Don't let someone beat you to it. No thanks # Returns If you change your mind and the item is unused and in original packaging, you have until 60 days after the date of receipt of your goods to request a return. **Grocery products cannot be returned.** [Go to shipping](/content/pages/shipping/index.html) #### How do I initiate a return? 1. Visit [**http://support.ooni.com**](http://support.ooni.com/ "http://support.ooni.com"). 2. Scroll to the bottom of the page and select 'I need to return an unopened item'. 3. Click **Continue**. 4. Input your **Name** and **email address**. 5. Select 'Write Message' and enter your **Phone Number** and **Address**. 6. Click **Continue**. 7. Input your **order number**. 8. Review your submission and click **Submit Message**. Our team will aim to respond within 24-48 hours. ## FAQ When can I make a return? Increase quantityDecrease quantity You have until 60 days after the date of **receipt** of your goods to request a return. Will there be a cost to my return? Increase quantityDecrease quantity **All Returns from the mainland are free within 60 days** for any item in original packaging, or any incorrect or faulty items. There are certain situations where only partial refunds are granted. This may occur for any item not in its original condition, user damaged or incomplete or outside of the 60 day grace period. What do I do if I have used my Ooni product and I want to return it? Increase quantityDecrease quantity We pride ourselves on our customer support and we will do everything that we can to ensure that you are satisfied with your order and experience. 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